FAQs

Frequently Asked Questions

If you’re not completely happy with your purchase, you can return it within 30 days of receiving your order.

To learn more about the process and conditions, please visit our Return & Refund Policy page.

 

You can pay using PayPal or any major credit or debit card, such as Visa, MasterCard, or American Express. All purchases are charged in USD, so make sure your card or account is set up to handle that currency.

For a full breakdown of how we handle payments, check out our Payment Policy.

As soon as your order ships, you’ll receive an email with your tracking number.

To check the status, head over to our Track Order page and enter your order ID and the email you used at checkout.

Need to cancel or change your order? No problem — just reach out to us within 4 hours of placing it, and include your order ID. Our support team will be happy to help.

After the 4-hour window, your order enters processing and can no longer be modified or cancelled. If it’s already on its way and you’re not satisfied, don’t worry — our 30-day return policy has you covered.

For full details, visit our Refund & Return Policy page.

After we’ve received and reviewed your return, we’ll process your refund within 7 business days.

The refund will be sent back to the original payment method you used at checkout.

For more information, please visit our Return & Refund Policy page.

If your order contains multiple items, they may ship separately depending on availability and production timelines.

Don’t worry — you’ll only pay one shipping fee at checkout, and you’ll receive a separate tracking notification for each shipment as it goes out.

If one of your packages takes longer to arrive, feel free to reach out to our support team — we’re here to help every step of the way.

At this time, we can only deliver to one address per order.

If you’d like to send items to multiple locations, you’ll need to place a separate order for each shipping address. We appreciate your understanding!

Once your order is placed, a confirmation email is automatically sent to you.

If you don’t see it in your inbox, be sure to check your Spam, Junk, or Promotions folders — it might have landed there.

Still can’t find it? No worries. Just contact us and our support team will be happy to look into it for you.